For middle of trip, plenty travellers dey discover say dem don use more data pass wetin dem expect. Rain push dem enter inside and dem start to stream, di maps work pass how dem plan, or work follow dem enter holiday. Whatever di reason, di solution simple: you go add data to di eSIM wey you get already. No new QR code, no fresh installation, no second line to set up.
Wetin top-up dey really do
Top-up dey add new data package to eSIM wey you get already. Di eSIM profile for your phone go remain exactly as e be, with di same label, di same line settings and di same data roaming switch, e just go get more data to use.
Dis one different from to buy brand-new eSIM. New eSIM mean say you go scan anoda QR code, add anoda travel line to your phone and choose which one go handle data. Normally, you go only do dat one when you dey go destination wey your current plan no cover.
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Signs say time don reach to top up
No wait make di data stop for middle of journey. Top up when:
- Long travel day dey come, with maps, ride-hailing and train tickets all for your phone.
- Di data wey remain no go reach di days wey remain, as you dey use am now.
- Your use don change go video calls or to dey watch video as you dey waka. As rough guide, heavy use like dat dey reach 10 GB a week or more, compared to about 1 GB a week for light maps-and-messaging use.
- You dey go place wey Wi-Fi no plenty, like road trip or stay for village.
Three places to top up
HelloSIM give you three ways to add data. All of dem dey lead to di same result: more data on top di same eSIM.
Di Check / Top up page
Di Check / Top up page for di HelloSIM website dey show how much data remain and e dey allow you add more. E dey useful if you buy as guest without say you create account; you go need di details from your order email to find your eSIM.
Your HelloSIM account
If you buy when you don sign in, your eSIMs dey listed for your account for di website. Pick di eSIM wey you dey use for dis trip and add package from there.
Di HelloSIM app
Di HelloSIM iPhone app dey show di same eSIMs as your account, so you fit top up with few taps while you dey outside.
How to top up, step by step
- 1Get online. If your eSIM still get small data, use am; if e don finish, connect to Wi-Fi for where you dey stay or for café.
- 2Open di Check / Top up page, your account or di app.
- 3Select di eSIM wey dey installed for your phone for dis trip.
- 4Choose package, and check both di data amount and di number of days.
- 5Pay with di same methods as for checkout: Visa, Mastercard, American Express, Apple Pay, Google Pay or your HelloSIM wallet balance. Prices dey for euros, and your bank go convert am if your card dey use anoda currency.
- 6Continue to use di same eSIM. Nothing to scan and nothing to reinstall.
How to monitor your usage
Your phone dey keep im own count of mobile data, and dis one go help you see wetin dey chop am.
- iPhone: Settings → Mobile/Cellular dey list di data wey each app don use. Reset di statistics for di start of di trip so you go only see dis trip usage.
- Android: look for data usage under Settings → Network & internet or Connections. Di wording dey different by brand, and you fit usually filter by SIM.
Compare di figure for your phone with di balance wey remain for di Check / Top up page or for di app. If one app dey stand out, di culprit na often cloud backup, automatic update or video autoplay. Switch dem to Wi-Fi only and your data go last well well.
Top up, or buy new eSIM?
Top-up na di correct move while you still dey inside your current plan coverage: di same kontri for kontri plan, or di kontri dem wey dey di list of regional or Global plan. Buy new eSIM when your next stop no dey covered, for example side trip from your kontri plan enter neighbour kontri. For dat case, install di new eSIM on Wi-Fi before you go; im days go only start once e connect for im destination.
Simple routine for long trips
For trips wey pass one or two weeks, small routine go save you from make data finish for wrong time:
- When you land, note how much data your plan get and how many days e go run.
- Every few days, check di balance for di Check / Top up page or for di app, preferably for evening on hotel Wi-Fi.
- Before big travel day or plenty video calls, top up di night before, no wait until you reach station or airport.
- If you see say you dey top up for every trip, start with bigger plan next time. Di rules of thumb na good starting point: about 1 GB a week for light use, 3–5 GB for regular use and 10 GB or more for heavy use.
Wetin go happen if di data finish first
HelloSIM plans na prepaid, so if data finish, no bill go come: data for dat line go just stop until you add more. Di tin wey you suppose avoid na to use your home line mobile data out of habit. Keep data roaming off for your home SIM, becos your own network provider fit charge for roaming data; check your current tariff if you no sure. Find Wi-Fi, top up, and your eSIM go continue from where e stop.
If e be like say top-up never land, contact support for [email protected] or through di live chat for di HelloSIM app.
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