1. Introduction
HelloSIM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM services and website.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Billing address and payment information
- Country of residence and preferred language
- Account credentials (email and encrypted password)
Technical Information
- Device type and operating system
- IP address and browser type
- eSIM activation and usage data
- Website analytics and cookies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our eSIM services
- Process your orders and manage your account
- Provision and activate eSIM profiles on your device
- Send you order confirmations and service updates
- Respond to your customer support requests
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
4. Payment Processing
All payments are processed securely through Stripe. We do not store your full credit card number on our servers. Stripe's privacy policy and security measures apply to all payment transactions. For more information, please visit Stripe's privacy policy.
5. Data Sharing
We do not sell your personal information. We may share your data with:
- eSIM Network Providers: To provision and activate your eSIM plans
- Payment Processors: Stripe, for processing your payments securely
- Email Service Providers: For sending transactional emails
- Legal Authorities: When required by law or to protect our rights
6. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your language and currency preferences
- Analyze website traffic and usage patterns
- Improve our services and user experience
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may also retain data to comply with legal obligations, resolve disputes, and enforce our agreements. You can request account deletion at any time by contacting us.
8. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the right to:
Access
Request a copy of your personal data
Rectification
Correct inaccurate personal data
Erasure
Request deletion of your data
Portability
Receive your data in a portable format
Restriction
Restrict processing of your data
Objection
Object to data processing
9. Data Security
We implement industry-standard security measures including encryption (TLS/SSL), secure password hashing, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: [email protected]
Website: hellosim.net